On Friday which is typically a payday for weekly wages workers, there was some kind of outage that prevented #HomePay (from Care[dot]com) from paying out salaries to domestic workers like nannies, maids, babysitters, etc. They subsequently had a message on their website login screen, but for most of the day for many there was no clarity on when the funds would be dispersed to the workers. Customer care had long wait times due to this issue too. Since funds are typically collected on the Wednesday before, it was already gone from the families accounts who employed them. They eventually sent out communication indicating the delayed payroll would be paid out on Monday.
I’m surprised with such a major payroll platform having a payout outage and there was no news coverage I could find on the subject. I’m really interested in understanding what was the technical issues causing this problem. Also what banking service is HomePay using?