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Web designers need to know of this exchange between my parents:
Father: Ah - they've updated their web site!
Mother: Oh no.
Father: It looks good ...
Mother: Can you find the things we need?
... (long pause) ...
Father: No ...
@ColinTheMathmo similarly on my end with mobile apps and OS changes (especially on mobile).
@ColinTheMathmo though arguably it holds for any other product.
@ColinTheMathmo I see they're trying to use Fidelity's employee equity site. Turns out the stuff you need actually *doesn't exist* in the new site and you have to switch back to "classic" view to get it.