OMG, it's 2021 and we're having a mistaken-email +reply-all storm at work. Not sure if people didn't use email pre-covid, or what happened...

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@bremner The mail system, and all its implementations, and all mail clients,l all seems to irrevocably broken.

@liw Well, I'm sure you're right in general, but this seems like pretty straight forward human error. Unless you think it's the sort of human error that should not be possible of course. I mean, the tragedy and the beauty of a reply-all storm is that it requires many people to consciously choose to reply-all. And of course like all good "conflicts" it requires everyone to just shut up, which is not a common skill, apparently.

@bremner I do think the mail clients make accidental reply-all too easy, and that it would be possible to design their UIs to not allow that. In addition, mail servers could make it harder too.

I just need a decade and a boatload of money to fix this...

@liw I might have elitist-jerk-tendencies, but I think the whole email=IM+top-posting culture means people don't really think about sending an email. Maybe they shouldn't have to.

@bremner oh for pete's sake

On the one hand those reply-all storms are definitely a social behavior problem, and we've all had a pretty stressful year in that domain.

On the other hand our technical systems should have more resilience built into them by now to protect against exactly these kinds of failure cases, shouldn't they? Bedlam DL-3 happened in 1997, almost a quarter century ago, and it can't have been the first!

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