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university bureaucracy. IT "service". 

So my genius employers replaced the emergency notification system on campus with a new system that only sends email by default (I previously had signed up for SMS notification). Today there was a threat apparently serious enough to evacuate 4 campuses of two universities, and I only found out by word of mouth. As it happens, I was in my office recovering from other bad IT decisions and unable to read email. Also, email is not real-time communication.

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